Last updated: June 29, 2026 | ROLHE SOLUTIONS LLC (doing business as Servvo)
These Terms constitute a legally binding agreement between you and Rolhe Solutions LLC. By accessing the Services, you have read, understood, and agreed to be bound by all of these Terms. Questions? Email [email protected].
We are ROLHE SOLUTIONS LLC, doing business as Servvo, a company registered in Delaware, United States, at 8 The Green, STE B, Dover, DE 19901.
Servvo is a mobile marketplace that connects residential service providers — including landscapers, cleaners, pool technicians, and other home service professionals — with their customers. Servvo helps service providers manage their clients, schedule jobs, track employees, send invoices, and collect payments. Customers use Servvo to pay invoices, communicate with their service providers, and discover new local services.
The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.
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The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction where such distribution or use would be contrary to law or regulation. The Services are not tailored to comply with industry-specific regulations (HIPAA, FISMA, etc.).
We are the owner or licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, graphics, trademarks, service marks, and logos.
Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, revocable license to access the Services for your personal, non-commercial use or internal business purpose only. No part of the Services may be copied, reproduced, republished, uploaded, publicly displayed, encoded, translated, transmitted, distributed, sold, or licensed for any commercial purpose without our express prior written permission.
By directly sending us any question, comment, suggestion, idea, or feedback about the Services, you agree to assign to us all intellectual property rights in such Submission. You are solely responsible for your Submissions.
By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information; (3) you have the legal capacity and agree to comply with these Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.
You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine it is inappropriate, obscene, or otherwise objectionable.
We accept the following forms of payment: Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay.
You agree to provide current, complete, and accurate purchase and account information for all purchases. All payments shall be in US dollars. We may change prices at any time and reserve the right to refuse any order placed through the Services.
Servvo facilitates payment from customers to the independent service providers who arrange and perform services through the platform ("Providers"). Where applicable law — including state marketplace facilitator laws — requires Servvo to calculate, collect, and remit sales, use, or similar transaction taxes on services arranged through the Services, Servvo will do so, and those taxes may be added to the total amount a customer pays. Servvo may begin, adjust, or stop collecting such taxes in any jurisdiction as its obligations under applicable law change.
As between the parties, Providers are responsible for providing accurate and complete information about the services they offer — including the nature, category, and location of those services — that Servvo reasonably requires to determine the correct tax treatment. Providers remain responsible for any transaction taxes that Servvo is not required to, and does not, collect, and for all income, self-employment, and other taxes arising from their earnings through the Services. Providers are responsible for any tax, penalty, or interest assessed as a result of inaccurate information they provide or their failure to meet their own tax obligations.
Customers are responsible for paying any taxes added to their charges in accordance with this section.
Servvo does not provide tax advice, and each party is responsible for consulting its own advisor regarding its tax obligations. This section allocates responsibility for taxes among Servvo, Providers, and customers; it does not limit any obligation imposed directly on a party by applicable law.
Servvo acts as the merchant of record for payments made through the Services and facilitates payment from customers to the Providers who arrange and perform services through the platform. This section explains how refunds and payment disputes are handled and how responsibility for them is allocated between Servvo and Providers.
Because services are rendered by independent Providers, refund requests are resolved between the customer and the Provider in the first instance. Where a refund is due — whether agreed with the Provider or required by applicable law — Servvo will process it to the original payment method. The corresponding amount, together with any applicable fees, will be recovered from the Provider in accordance with this section. Nothing in these Terms limits any right a customer may have under applicable law or under the rules of their card network.
A "chargeback" occurs when a customer disputes a charge with their card issuer. Because Servvo is the merchant of record, the disputed amount and any associated network, dispute, and payment-processing fees are initially debited from Servvo when a chargeback is filed.
As between Servvo and the Provider, the Provider is responsible for the full amount of any chargeback, refund, or payment reversal arising from services the Provider arranged or performed, together with all associated dispute, network, re-presentment, and payment-processing fees, and the platform fee applicable to the original transaction. This responsibility applies regardless of the reason the chargeback or dispute was raised.
The Provider authorizes Servvo (and its payment processor) to recover the amounts described above by any of the following means, in any order Servvo determines, and — where permitted by law and the processor's terms — without prior notice to the Provider:
Where a Provider's dispute history or risk profile warrants it, Servvo may withhold a portion of the Provider's payouts as a reserve against anticipated chargebacks, refunds, and related amounts. The Provider grants Servvo a security interest in and lien on the funds held in any such reserve to secure amounts the Provider owes, and authorizes Servvo to debit the reserve to satisfy those amounts. Servvo will release any unused reserve once the associated risk has been resolved. Servvo may also charge a reasonable administrative fee for each chargeback or payment dispute, regardless of its outcome.
The Provider's obligations under this Section survive termination of these Terms and are not limited by Section 20 (Limitations of liability).
The Provider agrees to cooperate promptly with Servvo in responding to any dispute, including by providing job records, photographs, communications, and other supporting evidence within the time period Servvo specifies. The Provider may not attempt to recover a chargeback by charging the customer again for the disputed transaction.
This section governs responsibility between Servvo and Providers. It does not reduce any rights customers have under applicable law or their card network's rules.
You may not access or use the Services for any purpose other than that for which we make the Services available. As a user, you agree not to:
The Services may provide you with the opportunity to create, submit, post, display, transmit, or distribute content and materials. Any Contributions you transmit may be treated in accordance with the Services' Privacy Policy. You represent and warrant that your Contributions are not false, inaccurate, misleading, obscene, harassing, or otherwise objectionable, and do not violate any applicable law, regulation, or third-party rights.
You and Servvo agree that we may access, store, process, and use any information and personal data you provide following the terms of the Privacy Policy and your choices. By submitting suggestions or other feedback, you agree that we can use and share such feedback for any purpose without compensation to you. You retain full ownership of all your Contributions.
If you access the Services via the App, we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the App on wireless electronic devices owned or controlled by you, strictly in accordance with the terms of this license.
When you use the App obtained from the Apple App Store or Google Play: (1) the license granted is limited to use on the applicable platform; (2) we are responsible for maintenance and support services; (3) in the event of warranty failure, you may notify the App Distributor; (4) you represent you are not located in a US-embargoed country; (5) you must comply with applicable third-party terms; and (6) the App Distributors are third-party beneficiaries of these Terms.
The Services may contain links to third-party websites and content. We are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content. We do not endorse products or services offered on Third-Party Websites. You should review the applicable terms and privacy practices of any third-party website you visit.
We reserve the right to: (1) monitor the Services for violations; (2) take appropriate legal action against violators; (3) restrict access to or disable any Contributions; (4) remove files that are excessive or burdensome; and (5) otherwise manage the Services to protect our rights and property.
We care about data privacy and security. Please review our Privacy Policy at getservvo.com/privacy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Terms.
These Terms shall remain in full force and effect while you use the Services. We reserve the right to deny access to and use of the Services, terminate your account, or delete any content or information you posted, at any time, without warning, in our sole discretion.
If we terminate or suspend your account for any reason, you are prohibited from registering a new account under your name or a fake name.
You may stop using the Services and delete your account at any time (Settings → Account → Delete Account). Termination does not relieve you of obligations that accrued before it. The following Sections survive termination: 5 (Purchases and payment), 6 (Refunds, disputes, and chargebacks), 9 (Contribution license), 17 (Dispute resolution), 19 (Disclaimer), 20 (Limitations of liability), 21 (Indemnification), 22 (User data), and 27 (Miscellaneous), together with any other provision that by its nature should survive.
We reserve the right to change, modify, or remove the contents of the Services at any time without notice. We also reserve the right to modify or discontinue all or part of the Services at any time. We will not be liable to you for any modification, suspension, or discontinuance of the Services.
We may modify these Terms from time to time. If we make material changes, we will provide notice through the Services or by email and update the "Last updated" date above. Changes are effective when posted unless we state otherwise, and your continued use of the Services after that constitutes acceptance. Where we require it, you may need to re-accept the updated Terms to keep using the Services; if you do not agree, you must stop using the Services and may delete your account.
These Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Delaware, applicable to agreements made and to be entirely performed within the State of Delaware, without regard to its conflict of law principles.
Before starting an arbitration, you and Servvo agree to try to resolve the dispute informally for at least 60 days. If you have a dispute, send a written notice to [email protected]; if Servvo has a dispute, we will send written notice to the email address associated with your account. Each notice must be individualized to the claimant — it must include the claimant's name, the account identifier or email associated with the account, and a description of the dispute and the specific relief sought that is sufficient to evaluate the claim — and must be personally signed by the individual claimant. A notice that is mass-generated, automated, or substantially identical to other notices does not satisfy this requirement. Completing this 60-day informal process is a condition precedent to starting arbitration, and applies equally to you and to Servvo.
Except for the matters described in Section 17.6, any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding arbitration on an individual basis, and not in court. The Federal Arbitration Act governs the interpretation and enforcement of this Section. Judgment on the arbitrator's award may be entered in any court of competent jurisdiction.
The arbitration will be administered by the American Arbitration Association (AAA). For disputes involving a customer (consumer), the AAA Consumer Arbitration Rules apply; for disputes involving a Provider or other business user, the AAA Commercial Arbitration Rules apply. The arbitration will take place in Delaware, or by telephone or video, or — for a consumer — in the county of the consumer's residence, as the applicable AAA rules provide.
You and Servvo agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative action. The parties waive any right to a jury trial.
The arbitrator has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this Section, except that a court (not the arbitrator) decides whether the class-action waiver in Section 17.4 is enforceable.
The following are not subject to arbitration: (a) claims to enforce or protect intellectual-property rights; (b) claims of theft, piracy, invasion of privacy, or unauthorized use; and (c) an individual claim brought in small-claims court that stays in that court and proceeds only on an individual basis.
For arbitrations brought by a consumer where the amount in dispute does not exceed $5,000, Servvo will pay the AAA filing and arbitration fees to the extent they exceed what it would cost to file the claim in court, except for any claim the arbitrator determines was frivolous or brought for an improper purpose. For all consumer arbitrations, the allocation of fees is otherwise governed by the AAA Consumer Arbitration Rules, which limit the fees a consumer is required to pay.
You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing [email protected] with the subject "Arbitration Opt-Out" and your name and account email. Opting out does not affect any other provision of these Terms.
If 25 or more arbitration demands of a substantially similar nature are filed by or with the coordination or assistance of the same law firm or organization within a 90-day period, the demands will be grouped into batches of no more than 100, and the AAA will administer each batch as a single case with one set of filing and administrative fees and one arbitrator per batch. Each claim will still be decided on an individual basis. The parties will cooperate in good faith to implement this process.
If any part of this Section 17 is found to be invalid or unenforceable, the remaining parts will continue in full force and effect. However, if the class-action waiver in Section 17.4 is found to be invalid or unenforceable with respect to a particular claim or request for relief, then that claim or request for relief — and only that claim or request for relief — will be severed from arbitration and may be brought in a court of competent jurisdiction, while all other claims and requests for relief will continue to be resolved in individual arbitration under this Section. In no event will any class, collective, or representative claim be arbitrated.
There may be information on the Services that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.
The services are provided on an as-is and as-available basis. You agree that your use of the services will be at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranties about the accuracy or completeness of the services' content.
Servvo is a platform that connects independent Providers with customers. Servvo is not a party to, and is not responsible for, the services arranged or performed between Providers and customers. Servvo does not employ Providers, does not perform the services, and does not guarantee, endorse, or warrant any Provider's work, qualifications, conduct, pricing, or the quality or outcome of any service. You interact with Providers and customers at your own risk.
In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the services. Our liability to you for any cause whatsoever will at all times be limited to the amount paid, if any, by you to us during the six (6) month period prior to any cause of action arising.
Nothing in this section limits a Provider's obligations under Section 6 (Refunds, disputes, and chargebacks) or Section 21 (Indemnification), or any liability that cannot be limited under applicable law.
Because some jurisdictions do not allow the exclusion or limitation of certain damages, some of the above exclusions and limitations may not apply to you; in those jurisdictions, our liability is limited to the greatest extent permitted by law.
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand arising out of: (1) use of the Services; (2) breach of these Terms; (3) any breach of your representations and warranties; (4) your violation of the rights of a third party; (5) any overt harmful act toward any other user; (6) any chargeback, refund, or payment reversal arising from services you arranged or performed; and (7) any communication you sent to a customer, including any claim under the Telephone Consumer Protection Act or any state telemarketing or messaging law.
Servvo will notify you of any claim subject to indemnification and may control its defense and settlement, and you will cooperate. If you are a Provider, you also agree to indemnify Servvo against claims arising from the services you provide, your pricing or refunds, your tax obligations, and your engagement or classification of any of your own workers or helpers.
We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services. Although we perform regular backups, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services.
Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communication be in writing.
Providers communicate directly with their own customers — including by SMS text message sent from the Provider's own device or phone number — to coordinate scheduling, invoices, and services. These messages are sent by the Provider, not by Servvo. Servvo does not control and is not responsible for the content, timing, or delivery of direct communications between a Provider and a customer, and any consent for those messages is a matter between the Provider and the customer.
If you are a Provider, you are solely responsible for your communications with your customers, including all calls and text messages you send from your own device or number. You represent and warrant that you have obtained and will maintain all consents required by the Telephone Consumer Protection Act, its implementing rules, and applicable state law before sending any such communication, and that you will promptly honor opt-out requests. You will not use the Services to send, or to facilitate sending, any communication that violates applicable law. Servvo does not draft, control, or send these communications, and you agree to indemnify Servvo for any claim arising from them as provided in Section 21.
You may also receive emails, SMS messages, push notifications, and phone calls from us, including: service invitations, account alerts, and order/service updates. By signing up and providing your number and email, you expressly consent to receive those communications from us. You can manage push notifications in your device settings. Where Servvo sends SMS messages, message and data rates may apply, and you may opt out at any time and in any reasonable manner, including by replying STOP; we will honor your request within 10 business days. Reply HELP or email [email protected] for assistance. Carriers are not liable for delayed or undelivered messages.
For privacy questions, see our Privacy Policy.
We do not share your mobile phone number or email with third parties for marketing purposes.
If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.
Providers are independent contractors. Nothing in these Terms creates any employment, agency, partnership, joint venture, or franchise relationship between Servvo and any Provider, customer, or user. Providers are solely responsible for their own services, their own employees or helpers, their taxes, their licensing, and their compliance with law. No user has authority to bind Servvo.
If you are a Provider, you are independently responsible for the client information you add to or import into the Services, including for your own compliance with any privacy or data-protection laws that apply to you. You represent and warrant that you have the right and authority to provide that information to Servvo and have given any notices and obtained any consents required by law. Servvo uses that information both to provide the Services to you and for its own purposes described in the Privacy Policy.
These Terms and any policies or operating rules posted by us on the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision shall not operate as a waiver. These Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. You may not assign or transfer these Terms or your account without our prior written consent, and any attempted assignment in violation is void. If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision is deemed severable and does not affect the validity of any remaining provisions.
In order to resolve a complaint regarding the Services or to receive further information, please contact us at: